Red Alert 2: Bad Customer Support Causes Panic and Rage

By Angeline Sajini Ramanan | 2 months ago
Red Alert 2: Bad Customer Support Causes Panic and Rage
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Origin’s Red Alert 2 is causing massive panic and outrage among game users after they found it was missing from their Origin game library. While searching for a fix, the players found out they are not alone.

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iTechPost reported that a Red Alert 2 player recently noticed that Red Alert 2 was missing . When searching through Reddit for a solution, the fan found out that many were facing the same issue. Some players have also said that games like RA2, Yuri’s Revenge, Battlefield 2142 and BF Vietnam are also missing. When players contacted Origin, they were either told one of the following

  • The game has expired after two years of use
  • The online servers for the game have been shut down
  • The issue is currently being resolved and player would have to escalate through email or chat

One user was apparently rudely shut down and was asked not to contact the company anymore. The are more than 5500 posts on the Reddit thread discussing the same issue. A user however got the issue resolved by checking for the game in the Hidden games section.

According to Alex from Origin games, the issue is getting fixed if players checked if Red Alert 2 was hidden. This can be done by selecting the ‘Game Library, choose “Filter” in the upper right corner, then select “Hidden games” from the filters list. This will cause any hidden games to show up in your list of games. Players can then unhide any hidden games by right clicking on the game tile and selecting “Unhide” ‘.

He also added that issue is being investigated by Origin internally and they are actively looking for a solution.

Though some have reported back saying that the missing Red Alert 2 has been found, others are still missing their favorite games.

Also Read: Battlefield 1 Available Now Via EA, Origin Access; Unlock Exclusive Contents, Play As Pigeon [Watch]

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Photo Source : Wikipedia/Red Alert 2

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