Somebody is cutting corners in the new episode of “Undercover Boss” Season 6 Episode 4 “Maaco,” which aired last Jan. 2, 2015 at 8:00 p.m. on CBS.
The undercover boss for this episode is Maaco President Jose Costa. Maaco is the top automotive care franchise in the world which has a famous slogan “Uh, oh, better get Maaco.” Based in Charlotte, North Carolina, the company has 470 branches across United States and Canada. Maaco is a $450 million a year company and has 7,500 employees. It was founded in 1972 by an Italian immigrant, Tony Martino. The trademark of the company is affordable and effective automotive care. For the past 42 years, they fixed a total 18,000,000 cars.
Costa was born and raised in Venezuela. His father was an entrepreneur and owned a multimillion dollar company. He wanted his son to be successful so he sent him to graduate school in America. Costa decided to stay, although it became difficult for him to find a company that would sponsor his visa. Fortunately, he found some companies that hired him in the sales. Maaco called him, and he joined the company.
Surprisingly, Costa is not a “car guy.” He never painted and sanded a car. Franchisees criticized him because he does not know anything about cars. He even had an experience with a franchisee who told him straight in the face that he must quit Maaco and go back to selling burgers. The Maaco president hates lazy people and pushes his employees to the limit.
While modifying his look, Costa tells the hair stylist to hide his trademark forehead, which is wide. A gray curly wig is placed on his head, and the stylist cuts some edges to make it flawless. A mustache and beard are even placed to make him look more different. He wants to know if some franchisees are not following the company’s guidelines.
His disguise is that he was a food truck owner from Argentina named Alberto. The employees will think that they are in a reality show where 10 international contestants are competing to win a dream home in America.
In Orlando, Florida, Costa’s first task is to be a body tech. It is the first position in the production process. The company’s branch in Florida is one of the best. He wants to learn from the best. He is nervous to mess things up because he has zero knowledge with automotive care.
Jim welcomes him. He is also a body tech. He repairs the dents. Before starting, he gives Costa a chance to change into his uniform. The first thing they do is to spot all the damages on the car. Costa asks if it takes more than a day to fix a car. Jim says time is money so they should not.
Costa starts to clumsily sand a car. It becomes obvious to Jim that Costa never used tools before. The dent becomes worse. Jim is annoyed by the mess Costa had done. He tells him that not every dent must be 100 percent fine, so he suggests an alternative. Costa starts to shake his head. Jim adds they must “cut corners” to quickly finish the car and get money easily. In his mind, Costa thinks it is unacceptable. He is definitely pissed off. However, he does not think Jim is a bad guy.
Costa’s next undercover task is being a painter. Christian serves as his supervisor. He has a positive demeanor and is proud of meticulously painting every trash can. Costa is relieved Christian does not cut corners. Christian refers to the cans as his “babies” and is disappointed that Costa had a terrible job in painting one. He says they have to start from scratch again. While having their lunch and sharing stories, Costa concludes that Christian is a perfect employee because he is a breadwinner and cares for his job so much.
The next task of Costa is in New Jersey with the franchise owner. Matt is one of the top franchisees of Maaco. He introduces Costa to Rambo, the utility guy. His major task is to move pending and finished cars around the parking lot to avoid traffic. Costa gets a taste of real hard work when he is tasked to run around to get car codes and help Rambo to organize the cars on the lot. Rambo thinks Costa would not last a day. While having a casual conversation, Costa learns that Rambo has a severe injury yet continues doing all the hard work by himself. He is very proud of Rambo’s persistence and determination.
Costa’s fourth job is to be detailer. It is the last stage of the automotive care process. The detailer, Acey, welcomes him to the shop. Costa commends Acey’s performance, which is fast and efficient. He also likes his personality.
Finally, it is time for Costa to reveal his identity and talk to some people. First up is Jim. Costa scolds him for cutting corners. He tells Jim that he could have fired him directly in his disguise. However, he gives Jim a chance of 30 days to improve. In Matt’s turn, he tells him to never hesitate asking for help in his expansion. He gives Matt $35,000 to fix the roof and modify the exterior part of the shop. He also talks to Rambo about his reward. He wants to give him his own work station so he does not have to work outside most of the time. He gives $25,000 to Acey. Lastly, he rewards Christian a chance to facilitate a Spanish-speaking program for all the painters. He will also finance the trip of Christian’s parents all the way from Puerto Rico to see his newborn daughter. The best part is he will pay Christian’s rent for a year and another $20,000 cash.
There you have it for the recap on “Undercover Boss” Season 6 Episode 4 “Maaco,” which aired last Jan. 2, 2015 at 8:00 p.m. on CBS. Catch the next episode on Jan. 9, 2015. For more updates about this show, including spoilers and recaps, follow Movie News Guide (MNG).
Photo Source: Wikimedia Commons/CBS